When you work in law, government, or the public sector, communication isn't just part of the job. It is the job. Whether you're managing clients, testifying in court, working across departments, or navigating high-stakes conversations, your ability to speak clearly and listen effectively can shape outcomes.

That’s why a growing number of professionals in Northeast Ohio are exploring soft skills training to sharpen their effectiveness. One standout in this space is Cleveland-based coach and speaker Jolié Higazi.

A Local Voice for Real-World Communication

Jolié Higazi is the founder of Jolié Higazi Coaching LLC and the host of The Jolié Higazi Podcast. Her focus is on helping people communicate with more clarity, confidence, and emotional intelligence. Her approach is practical, grounded, and applicable across industries.

She has led workshops like “How to Have Difficult Conversations” and mid-year goal check-ins at venues including Vivid Front and Phyt CLE Athletics. She’s also been invited to speak by the Cleveland 20/30 Club, where she taught attendees how to express themselves effectively even in uncomfortable situations.

Jolié also offers specialized programming for public defenders and courtroom professionals who frequently work with vulnerable populations. Her Public Defender Communication Training focuses on trauma-informed communication, empathy without burnout, and navigating difficult conversations without losing composure. This type of training supports both client outcomes and staff well-being.

Why It Matters in Law and Government

Public-facing roles demand more than just technical knowledge. Attorneys, court staff, policy professionals, and government administrators are often the ones navigating emotionally charged situations, communicating across power imbalances, or helping people in crisis.

That’s where training like Jolié’s makes a difference. Her work equips people with tools to handle conflict, maintain boundaries, and deliver hard truths without making others shut down. The skills are especially useful for those who deal with hearings, enforcement, or community engagement.

Participants in her sessions learn how to break down complex conversations using a simple worksheet that identifies the core feeling, the real need, and the clearest request. The result is a framework they can apply in everyday professional life, long after the workshop ends.

Learn More or Get Involved

If you're involved in public service, law, or civic leadership, Jolié’s style of coaching may offer something different than traditional professional development. You can explore her podcast, upcoming events, and contact information at www.joliehigazi.com.

At ClevelandLawLinks.com, we spotlight resources that support Northeast Ohio’s legal, civic, and public sector communities. Communication is a skill that benefits everyone, and Jolié’s work is one more example of how Cleveland talent is making a local impact.